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Customer service management
Customer service training
Ultimate basic business skills : training an effective workforce
High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce
Going Live : starting and running a virtual reference service
Readers advisory service in the public library
Managing knock your socks off service
The customer service kit : what to say to defuse even the worst customer situations
Mal pelayanan publik dan standar pelayanan publik
Public service ethics : individual and institutional responsibilities
service excellence : pelayanan pelanggan yang prima oleh perusahaan di Indonesia
Pelayanan prima instansi pemerintahan : kajian kritis pada sistem pelayanan publik di Indonesia
Books, bytes, and bridges : libraries and computer centers in academic institutions
Sizzling summer reading programs for young adults
Managing facilities for results : optimizing space for services (PLA results series)
Transforming library service through information commons : case studies for the digital age
Managing your intellectual property assets
Business planning and entrepreneurship : an accounting approach
Customer experience 3.0 : high-profit strategies in the age of techno service
The AMA handbook of business letters