• Managing knock your socks off service

• PengarangBell, Chip R.
• TerbitanNew York : American Management Association, 2013
• ISBN9780814432044
• Nomor Panggil658.812 BEL m
• BahasaEnglish
• SubyekSOCIAL SCIENCE; BUSINESS; MARKETING

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#	Nomor Induk	Lokasi	Status
1	JKPKBPKPP-KBE-800	Online	Tersedia

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In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back - and those who don"t soon discover that word spreads fast. This title shows managers and supervisors how to: find and retain service-oriented people; understand customer needs, expectations and desires; and more.