• Customer service management

• PengarangAlbrecht, Karl
• TerbitanAlexandria : ASTD Press, 2001
• ISBN9781562862398
• Nomor Panggil065 ALB c
• BahasaEnglish
• SubyekSOCIAL SCIENCE; COMMERCE

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This issue explains that service management is a total organizational approach that makes customer-perceived value the driving force of a business. Inside you will find models and guidelines that help move an organization toward a customer-focused orientation.