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Transforming library service through information commons : case studies for the digital age
Managing your intellectual property assets
Business planning and entrepreneurship : an accounting approach
Customer experience 3.0 : high-profit strategies in the age of techno service
The enduring library : technology, tradition, and the quest for balance
Creating the customer-driven academic library
High-profit selling : win the sale without compromising on price
ISO-30415 fiversity & inclusion service management
Pelayanan publik & customer satisfaction
Kinerja Pelayanan Publik : persepsi masyarakat terhadap kinerja, keterlibatan dan partisipasi dalam pelayanan bidang pendidikan, kesehatan dan kependudukan
Era baru kebijakan fiskal, pemikiran, konsep dan implementasi
Connecting knowledge and performance in public service : from knowing to doing
Standar pelayanan publik pemda
Strategi penigkatan kualitas pelayanan publik
Badan usaha milik negara : retorika, dinamika dan realita (menuju BUMN yang berdaya saing)
Reformasi pelayanan publik: teori, kebijakan, dan implementasi
Adaptive technologies for learning & work environments
Censorship and selection : issues and answers for schools
5-star : programming and services for your 55+ library customers (ALA programming guides)
The visible librarian : asserting your value with marketing and advocacy