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Hasil Pencarian PUBLIC+SERVICE
High tech, high touch : library customer service through technology
Technology for results : developing service-based plans
Service learning : linking library education and practice
Call center training
Customer service management
Customer service training
Ultimate basic business skills : training an effective workforce
High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce
Going Live : starting and running a virtual reference service
Managing knock your socks off service
The customer service kit : what to say to defuse even the worst customer situations
The AMA handbook of business letters
The library PR handbook : high-impact communications
Virtual reference best practices : tailoring services to your library
Menjawab tantangan reformasi birokrasi : kepemimpinan transformasional & organisasi lateral
Lost in translation : how public professional services reconfigure professional practices
The public library start-up guide
Use public tools for career success
Engaging government employees : motivate and inspire your people to achieve superior performance
Powerful public relations : a how-to guide for libraries