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Key concepts in public relations
Frequently asked questions in anti : bribery and corruption
Managing knock your socks off service
The customer service kit : what to say to defuse even the worst customer situations
Service failure : the real reasons employees struggle with customer service and what you can do about it
Slow down, sell faster! : understand your customers buying process and maximize your sales
The AMA handbook of business documents : guidelines and sample documents that make business writing easy
Unbeatable resumes : Americas top recruiter reveals what really gets you hired
Creative selling strategy : rahasia sukses seorang agen menjadi CEO
Keuangan korporat : teori dan praktik di Indonesia
Practical guide of the integrated Structural Equation Modeling (SEM) with LISREL and AMOS for marketing and social sciences thesis
Auditing the risk management process
Conflict management & capacity building for profesional development = mengelola konflik untuk memaksimalkan produktivitas kinerja dan pengembangan profesionalisme
The standard for program management
Accounting information systems
A leaders guide to knowledge management : drawing on the past to enhance future performance
Understanding japanese management practices
Performance measurement and management control : global issues
Leadership : research findings, practice, and skills
Islamic risk management for islamic bank : risiko bukan untuk ditakuti, tapi dihadapi dengan cerdik, cerdas, dan profesional