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Effective classroom training techniques
How to resolve conflict
Managing training projects
Testing for learning outcomes
The role of the performance needs analyst
The role of the performance intervention specialist
The role of the performance change manager
The role of the performance evaluator
Instructional objectives
On-the-job training
Delivering quick-response IBT/CBT training
High performance training manuals
Benchmarking
Effective distance learning
Evaluating off-the-sheff CBT courseware
Intranets
Job-oriented CBT
EPSS and your organization
Facilities planning
Customer service training