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Putting XML to work in the library : tools for improving access and management
Small change, big problems : detecting and preventing financial misconduct in your library
Analyzing library collection use with Excel
Organizational culture
Chaos and complexity theory
Coaching and feedback
How to facilitate
HPI balanced scorecard
Essentials for evaluation
Project management for trainers : stop winging it and get control of your training projects
Group process tools
Continuous process improvement
Evaluating trainer effectiveness
How to resolve conflict
Benchmarking
Project managing e-learning
HPI essentials : a just-the-facts, bottom-line primer on human performance improvement
coaching for extraordinary results
ASTD competency study : mapping the future new workplace learning and performance competencies
Culture audits : supporting organizational success