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Customer service excellent
Service failure : the real reasons employees struggle with customer service and what you can do about it
A practitioners guide to public relations research, measurement, and evaluation
An overview of the public relations function
Mal pelayanan publik dan standar pelayanan publik
Public libraries and Internet service roles : measuring and maximizing Internet services
Readers advisory service in the public library
Public relations management
measuring ROI in the public sector
Outstanding library service to children : putting the core competencies to work
Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
Public service ethics : individual and institutional responsibilities
Pelayanan prima instansi pemerintahan : kajian kritis pada sistem pelayanan publik di Indonesia
Improving the performance of government employees
Pelayanan publik berbasis digital
Administration of the small public library
Hukum pelayanan publik di Indonesia
Manajemen pelayanan publik
Libraries, the first amendment, and cyberspace : what you need to know