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What your CEO needs to know about sales compensation : connecting the corner office to the front line
The power of reputation : strengthen the asset that will make or break your career
The AMA handbook of business letters
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
New Sales Simplified : the essential handbook for prospecting and new business development
Proactive selling : control the process-win the sale
High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce
Handbook for strategic HR : best practices in organization development from the OD network
Recruiting, interviewing, selecting & orienting new employees
Emotional intelligence for sales success : connect with customers and get results
Talent leadership : a proven method for identifying and developing high-potential employees
Lean but agile : rethink workforce planning and gain a true competitive edge
Improving the performance of government employees
Franchising and licensing : two powerful ways to grow your business in any economy
The AMA handbook of financial risk management
The power of convergence : linking business strategies and technology decisions to create sustainable success
The HR answer book : an indispensable guide for managers and human resources professionals
Project management for small business : a streamlined approach from planning to completion
Field tested : recruiting, managing, and retaining veterans
Managing multiple projects