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Practical strategies for library managers
Putting XML to work in the library : tools for improving access and management
Small change, big problems : detecting and preventing financial misconduct in your library
Analyzing library collection use with Excel
Implementing for results : your strategic plan in action
Organizational culture
Chaos and complexity theory
Coaching and feedback
How to facilitate
HPI balanced scorecard
Essentials for evaluation
Project management for trainers : stop winging it and get control of your training projects
Group process tools
Continuous process improvement
Evaluating trainer effectiveness
How to resolve conflict
Benchmarking
Project managing e-learning
Rapid strategic planning
HPI essentials : a just-the-facts, bottom-line primer on human performance improvement