The customer service kit : what to say to defuse even the worst customer situations
Other wise : the wisdom you need to succeed in a diverse and divisive world
Service failure : the real reasons employees struggle with customer service and what you can do about it
Brand real : how smart companies live their brand promise and inspire fierce customer loyalty
Slow down, sell faster! : understand your customers buying process and maximize your sales
The AMA handbook of business documents : guidelines and sample documents that make business writing easy
Unbeatable resumes : Americas top recruiter reveals what really gets you hired
Creative selling strategy : rahasia sukses seorang agen menjadi CEO
Keuangan korporat : teori dan praktik di Indonesia
Model pengembangan destinasi dalam perspektif motivasi berwisata
Kitab hitam putih Tokopedia
Practical guide of the integrated Structural Equation Modeling (SEM) with LISREL and AMOS for marketing and social sciences thesis
Digital marketing
Innovation! : praktik terbaik inovasi di era disrupsi kemunculan berbagai inovasi
The global equity markets
Ekowisata hidupan liar berkelanjutan
The catalyst : cara mengubah pikiran siapa pun
An overview of the public relations function