Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce
Franchising and licensing : two powerful ways to grow your business in any economy
Presentasi yang mencekam
Social media marketing : a strategic approach
It was only a kiss
Maximum distributorship management
Distributorship management
Magic numbers for sales management : tolok ukur mengevaluasi sukses penjualan
New customer relationship management : untuk memenangkan persaingan
Viral : gebrakan kekinian public relation di era digital
Selling easily and smartly (cover baru) : menjual dengan mudah dan cerdas
Manajemen komunikasi pemasaran terpadu
The mystery readers advisory : the librarians clues to murder and mayhem (ALA readers advisory series)
Creating your library brand : communicating your relevance and value to your patrons
Creating the customer-driven academic library
Get seen : online video secrets to building your business
Key concepts in public relations
Frequently asked questions in anti : bribery and corruption
Managing knock your socks off service