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The role of the performance needs analyst
The role of the performance intervention specialist
The role of the performance change manager
The role of the performance evaluator
Instructional objectives
Evaluating technical training : a functional approach
On-the-job training
Measuring return on investment
Leaders start to finish : a road map for developing and training leaders at all levels
Delivering quick-response IBT/CBT training
Implementing e-learning solutions
High performance training manuals
Benchmarking
Effective distance learning
Evaluating off-the-sheff CBT courseware
Intranets
Job-oriented CBT
EPSS and your organization
Facilities planning
Customer service training