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Customer service management
How to conduct a focus groups
Evaluating technical training : a functional approach
Measuring return on investment
Effective distance learning
Evaluating off-the-sheff CBT courseware
Intranets
Job-oriented CBT
Facilities planning
Basics of career systems development
Instructional design for WBT
Guide to successful executive coaching
Interview skills for managers
Implementing strategic learning
Take orientation online
Drive change with case studies
Storytelling
Successful inside consulting
Building an internal certification program
Facilitating synchronous WBT