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Service failure : the real reasons employees struggle with customer service and what you can do about it
Going social : excite customers, generate buzz, and energize your brand with the power of social media
No more pointless meetings : breakthrough sessions that will revolutionize the way you work
Success under stress : powerful tools for staying calm, confident, and productive when the pressures on
High-profit selling : win the sale without compromising on price
The job search solution : the ultimate system for finding a great job now!
Financial fresh start : your five step plan for adapting and prospering in the new economy
Selling to the new elite : discover the secret to winning over your wealthiest prospects
Army of entrepreneurs : create an engaged and empowered workforce for exceptional business growth
Parenting beyond belief : on raising ethical, caring kids without religion
Consultative selling : the Hanan formula for high-margin sales at high levels
The essentials of finance and accounting for nonfinancial managers
The Secrets of word of mouth marketing : how to trigger exponential sales through runaway word of mouth
Make your own rules : a renegade guide to unconventional success
Slow down, sell faster! : understand your customers buying process and maximize your sales
The AMA handbook of business documents : guidelines and sample documents that make business writing easy
Full engagement! : inspire, motivate, and bring out the best in your people
The cultural intelligence difference : master the one skill you cant do without in todays global economy
The key to the C-suite : what you need to know to sell successfully to top executives
Unbeatable resumes : Americas top recruiter reveals what really gets you hired