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The customer service kit : what to say to defuse even the worst customer situations
The new rules of lead generation : proven strategies to minimize marketing roi
This is how to get your next job : an inside look at what employers really want
Who says its mans world : the girls guide to corporate domination
Real influence : persuade without pushing and gain without giving in
Leading the learning revolutions : the experts guide to capitalizing on the exploding lifelong educations market
Raising capital : get the money you need to grow your business
Project management for non-project managers
Persuasive business proposals : writing to win more customers, cilents dan contracts
Negotiation at work : maximize your teams skills with 60 high - impact activities
The 7 hidden reasons employees leave : how to recognize the subtle signs and act before its too late
Well said! : presentations and conversations that get results
The facilitators fieldbook
Lead with a story : a guide to crafting business narratives that captivate, convince, and inspire
Innovation at work : 55 activities to spark your teams creativity
Into the storm : lessons in teamwork from the treacherous sydney to hobart ocean race
Other wise : the wisdom you need to succeed in a diverse and divisive world
The small-business guide to government contracts : how to comply with the key rules and regulations and avoid terminated agreements, fines, or worse
In the shadow of the dragon : the global expansion of chinese companies how it will change business forever
The winning factor : inspire gold-medal performance in your employees