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Managing human behavior in public and nonprofit organizations
ISSAI 5240 : guideline on best practice for the audit of risk in public/private partnership (PPP)
The politics of public budgeting
Berani bicara di depan publik
Myths of PR : all publicity is good, publicity and other, popular misconceptions
Politik publik pers
Kembalinya sang kekasih: Public wife, private mistress
Administrasi dan akuntabilitas publik
Adaptive technologies for learning & work environments
Censorship and selection : issues and answers for schools
5-star : programming and services for your 55+ library customers (ALA programming guides)
The visible librarian : asserting your value with marketing and advocacy
Virtual reference training : the complete guide to providing anytime, anywhere answers
Cultural programming for libraries : linking libraries, communities, and culture
Creating the one shot library workshop : a step-by-step guide
Strategic planning for results (PLA results series)
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
Implementing for results : your strategic plan in action
More family storytimes : twenty-four creative programs for all ages
Sustainability reporting : managing for wealth and corporate health