Bibliografi    Resensi/Sinopsis    Abstraksi

  • Customer care excellence : cara untuk mencapai customer focus

  • PengarangCook, Sarah
  • TerbitanJakarta : PPM, 2004
  • ISBN979-442-167-7
  • Nomor Panggil658.812 COO c
#Nomor IndukLokasiStatus
1JKPKBPKPP-KB-37349Perpustakaan I Tersedia
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Relasi

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The customer service kit : what to say to defuse even the worst customer situations

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Pengarang

Cook, Sarah 1
 

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