Business process mapping workbook : improving customer satisfaction
- PengarangJacka, J. Mike
- TerbitanNew Jersey : John Wiley & Sons, 2009
- ISBN978-0-470-44628-7
- Nomor Panggil658.401 JAC b
| # | Nomor Induk | Lokasi | Status |
|---|---|---|---|
| 1 | JKPKBPKPP-KB-38762 | Perpustakaan I | Tersedia |
| 2 | JKPKBPKPP-KB-38761 | Perpustakaan I | Tersedia |
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