Business process management and balanced scorecard : using processes as strategic drivers
- PengarangSmith, Ralph E.
- TerbitanNew Jersey : John Wiley & Sons, 2007
- ISBN0-470-04746-1
- Nomor Panggil658.51 SMI b
| # | Nomor Induk | Lokasi | Status |
|---|---|---|---|
| 1 | JKPKBPKPP-KB-35824 | Perpustakaan I | Tersedia |
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