Bibliografi    Resensi/Sinopsis    Abstraksi

  • The quest for loyalty : creating value through partnership

  • PengarangReichheld, Frederick F.
  • TerbitanMassachusetts : Harvard Business Review Book, 1996
  • ISBN0-87584-745-5
  • Nomor Panggil658.812 QUE
  • BahasaInggris
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Pengarang

Reichheld, Frederick F. 1
 

Subyek