Kualitas global : perwuju dan manajemen kualitas total (TQM) di Singapore Airlines (SIA)
- PengarangLawrence Loh
- TerbitanJakarta : Pustaka Delapratasa, 1998
- ISBN979-8965-61-1
- Nomor Panggil658.562 CHA k
- BahasaIndonesia
- SubyekQUALITY CONTROL
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