Bibliografi    Resensi/Sinopsis    Abstraksi

  • Managing customer relationships : a strategic framework

  • PengarangPepper, Don
  • TerbitanNew Jersey : John Wiley & Sons, 2011
  • ISBN978-0-470-42347-9
  • Nomor Panggil658.812 PEP m
#Nomor IndukLokasiStatus
1JKPKBPKPP-KB-39124Perpustakaan I Tersedia
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Relasi

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Kasmir   MANAGEMENT; SALES

The customer service kit : what to say to defuse even the worst customer situations

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Service failure : the real reasons employees struggle with customer service and what you can do about it

Toister, Jeff  SOCIAL SCIENCE ; BUSINESS ; MARKETING

Pengarang

Pepper, Don 1
 

Subyek