• Dealing with difficult people

• PengarangBrinkman, Rick
• TerbitanUnited States : McGraw-Hill Education, 2006
• ISBN978-007-1633-31
• Nomor Panggil650.332 BRI d
• BahasaEnglish
• SubyekBUSINESS & INVESTING

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Explains how to :
identify 10 bothersome behaviors and deal succesfully with each of them
Understand why people become difficult
Use sophisticated techniques to neutralize whining, negativy, attacks, tantrums and more
Cultivate the nine "take-charge" skills that prevent peope from becoming difficult